New Residents


Welcome to your new home! We are pleased that you have chosen to live in a Jones & Jones Management Group, Inc. (Jones & Jones) community. You may have already received your "Welcome Gifts" from your Manager, who explained how we take great pride in providing exceptional homes for outstanding Residents. We hope you will enjoy your new home for years to come.

Your Manager will gladly assist you with any questions you may have regarding the Lease Agreement, Residency Rules, rent payments and other specific information you may have concerning your new home. The information below may also assist you. However, your communication with your Manager will provide you with your greatest support.

Move-In Checklist

For your convenience, we put together this convenient checklist that we hope will help you get settled into your new apartment. If you did not receive a utility telephone contact list from your Manager, please call your rental office for this helpful information sheet.

Please call the following service providers to change service into your name:

The Gas Company
If the pilot light in your heater or stove is not lit, please call your gas company. They will come out and light the pilots free of charge.

The Power Company
Please change power service into your name upon move in. Jones & Jones will request reimbursement for any service not changed over after your move-in.

Telephone Service
Jones & Jones will provide your apartment with one (1) working jack. Any additional jacks in your apartment will be at the resident's expense and is not the responsibility of Jones & Jones to reimburse the resident for installation or maintenance. Please keep this in mind when ordering second phone lines. Your telephone service provider offers line maintenance service at a minimal monthly charge to you. Please consider this feature when ordering new or changing your phone service.

Cable Service
Call a cable service provider to start service. Please read your Residency Rules regarding satellite dish do's and don'ts.

Mail Service
Jones & Jones will provide you with one mail box key. Please stop by your local Post Office to put in an address change for your mail.

Key Access
Do you have all proper access keys, entrance key, mailbox key and remotes? You are responsible for making duplicate keys. Giving residents access into the apartment is not a service provided by Jones & Jones staff.

Problems to be Considered an Emergency

THE EMERGENCY NUMBER IS (800) 956-7793 . Available from 5:00 p.m. to 8:00 a.m. Monday thru Friday and Holidays and Weekends

Non-Emergency calls will be billed to the residents, so read carefully what is considered an emergency:

  • Kitchen sink stoppages that occur on weekends and kitchen sink stoppages where the water in the sink is overflowing onto the floor
  • Kitchen sink stoppages that occur on weekends and kitchen sink stoppages where the water in the sink is overflowing onto the floor
  •  Ruptured pipes, inside or outside of the apartment.  Any running faucet that will not turn off.  (Please note that a dripping faucet is not an emergency and will be repaired the next working day--Monday through Friday--between 8:00 a.m. and 5:00 p.m
  • Broken windows on the first floor.  Windows on the second floor or above are not considered emergencies and will be repaired the next working day, Monday through Friday, 8:00 a.m. to 5:00 p.m. 
  • Entire building is without hot water.  (Call the Gas Company to light single unit water heaters.)  If Emergency Personnel find the water heater--in buildings with only one--must be replaced, this will be repaired on the next regular work day, (8:00 a.m. to 5:00 p.m.) 
  • No wall heater or furnace repairs after 5:00 p.m.  Call the Gas Company if repairs are needed after 5:00 p.m.  Jones & Jones personnel will schedule repairs the next working day, Monday through Friday, 8:00 a.m. to 5:00 p.m. 
  • Gas leaks.  If you smell gas, call 911 or the Gas Company and open all windows immediately. 
  • Electrical power blackout and outside security lighting in garage area or entire building. 
  • If power is out throughout the entire apartment.  (Please note that a power failure in a portion of any individual apartment is not an emergency and will be scheduled for repairs for the next working day, Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Any residents accidentally locked out of apartments after 5:00 p.m. and before 8:00 a.m. must call a locksmith to assist them in the unlocking of the apartment.  (If Jones & Jones emergency services assist the resident, he/she will be charged $70.00) 
  • All false emergency calls will be charged to residents.
NOTE: Please do not abuse use of the emergency personnel as they are all doing their best to assist you. In addition, please try to keep the maintenance costs to your residence at a minimum.

Insurance Facts for Renters

Apartment living has many advantages, however, it also carries some of the same risks as homeowners. Please read the following list of possible costly misfortunes which would be your responsibility as an apartment resident.

  • You have a defective electrical extension cord.  It starts a fire that causes considerable damage to the building and all of your possessions.
  • A friend helps you slide out your refrigerator so you can clean behind it and he hurts his back.
  • Your locked car is broken into in the parking area and a camera is stolen. 
  • A pipe leaks under your sink and your apartment is flooded, damaging your furniture and belongings.
  • Your four-year-old hits a playmate with a brick in the apartment yard.  Stitches are required, but the parents have no medical insurance.
  • A burglar breaks your front door lock, or enters through a window, and steals your valuables.
  • A five-year-old leaves a bicycle or toy at the foot of the stairs.  Your next door neighbor falls over the bicycle and is severely injured.
Renter's Insurance can protect your belongings, prepare you for unexpected accidents and help you get back on your feet. 

Visit and get Renter's Insurance today!

Important Information


Additional People Living in Your Apartment?
If for some reason an additional person joins you in your apartment--such as a roommate, you have married, your children want to move in with you--please let your Manager know. Additional people, even for a temporary period will cause question as only those names on the Rental Agreement are known as Residents.

When is My Rent Due and How Do I Pay?
All rents are due on your DUE DATE. We allow a 3-day grace period, which includes your due date. After the 3-day period, there is a $75.00 late charge. Rents need to be paid by check or money order payable to JONES & JONES MANAGEMENT GROUP, INC. CASH CANNOT BE ACCEPTED AT ANY TIME. Third party checks or out-of-state checks are not acceptable. If your 3-day grace period has past, you must include your late charge with your payment, which needs to be either a money order, a cashiers check, Visa, Mastercard, and Discover, which are accepted on our website. If a rent check is returned because of insufficient funds, a fee will be charged and all future rents will be required by money order or cashiers check.

When I Paid My First Month's Rent, I Paid a Security Deposit--What is it for?
Your Security Deposit is held on record for when you leave your new home. Any damage to the apartment and/or rent due may be deducted from this Security Deposit. Damage includes, but is not limited to, replacement of blinds; repair of damages to walls, carpeting, counters, cupboards, fixtures; need for extensive painting or cleaning, depending on the length of residency. The Security Deposit is not a Last Month's Rent. A Breakdown of your Security Deposit will be returned to you within 21 days after you have vacated your apartment and returned keys, less any specific costs incurred in accordance with your Rental Agreement.